Whether you are a new student or have been at the University of Iceland for some time, you may have questions about where to find information. Here you will find an overview of the main service channels and information about who can assist you depending on the nature of your inquiry.
If you do not find the answer you are looking for, we recommend checking more articles here in the Help Centre, where you will find guidance and information about the main services for students.
Study plans, assignment descriptions and deadlines can be found on Canvas.
If your question concerns teaching, assignments, or deadlines, please contact the course instructor.
Do you need assistance with essays or other writing? The University of Iceland Writing Centre provides guidance on presentation and academic writing.
Student Counselling also offers courses and individual counselling on study planning and project work.
The Course Catalogue provides an overview of your study programme and the courses available.
If you need advice on course selection or study progress, please contact your department or Student Counselling.
Most study certificates can be obtained free of charge by yourself in Ugla under Confirmations and Transcripts
Transcript of Records with confirmation of graduation (2015 and later) can be found on island.is
If you need a customised certificate or have more than one active study track, you can request a certificate through the Help Centre.
In some cases, the department must verify information before a certificate is issued.
Payments that cannot be made through Uglu are handled at the Service Desk at Háskólatorg.
- Repeat exams with permission
- reopening of study records
- licence fees
- course fees for student counselling.
-
access to the sports centre
You can request a payment link by sending an email to hi@hi.is or pay at the Service Desk at Háskólatorg.
Your department handles applications for:
- exemptions from rules and compulsory courses,
- study leave, such as due to illness or childbirth.
- recognition of prior learning and credits
- permission to register for a course for the third time after failing,
- permission to register for resit exams when failing requires department approval.
Before you decide to withdraw from your studies, it is recommended to speak with the Student Counselling Centre. There, you can receive advice on your situation and learn about the support services available to you.
To withdraw from your studies, you need to send a written request from your @hi.is email address to the Student Registry.
- The Help Centre offers guidance for all major issues, such as two-factor authentication
- Submit a request to the IT Department
- IT Department Service Desk in Háskólatorg
Exams, Complaints and Appeals
The Help Centre has answers to most questions related to exams
Information on the complaints and appeals process can be found in the course catalogue
The University of Iceland Communications Charter emphasises that all communication should be characterised by respect, equality and safety.
Bullying and other forms of violence are strictly prohibited at the University of Iceland and will not be tolerated in interactions involving staff, students or others connected with the University’s activities, including contractors and visitors.
The University of Iceland has established procedures, approved by the University Council, to ensure that appropriate measures are available in cases involving bullying or violence within the University.
Suspected bullying or other violence can be reported here: Complaint concerning suspected bullying or other violence at the University of Iceland.
Sexual or gender-based harassment or violence can be reported here: Report of sexual or gender-based harassment or violence at the University of Iceland.
The chair of the relevant professional council will contact you as soon as possible. No further action will be taken without consulting the person who submitted the report.