Computer equipment for staff

Computer equipment, an internet connection and a telephone number (if needed) should be available when people start their employment at the university, it is the responsibility of the employer to ensure so. The work facility is often in an open workspace and most meeting rooms are bookable through Outlook. Near the open workspace, there are often privacy spaces.

• Calls are made through Teams. The employer makes sure you receive a headset with a microphone.
• The computer is a rental delivered with Windows set up and is renewed every 4 years.
• Your username comes with access to the Microsoft 365 (Office) suite which contains access to email through Outlook, data storage in OneDrive and SharePoint, Teams for chat and collaboration and the Microsoft 365 software package (previously called Office).
• Printers for staff are available in all buildings and most are connected through the internet.
  Some printers are connected to specific workstations only.

If you run into issues with your internet, phone or computer equipment then you can get help by sending in a ticket through the IT Service Portal. The Help desk also provides assistance from 8 AM - 4 PM.

How do I start using the computer?

The first time you log in to the computer it is important that you are on the University network. 

You will only need to do the following the first time you log in while on the University network: 

• Turn the computer on.
• Choose the “globe” 🌐 in the bottom right corner.
• Find “eduroam” on the list of wireless connections and choose "connect".
• Type your email (username with @hi.is).
• Type your Ugla password and click OK.
• Choose “Other user” in the bottom left corner.
• Type your username and password.

Now your computer is connected and ready for use.

You don't need to be on the UI network for future logins.

Software setup

Staff can set up software themselves if it is available through the Microsoft Store and/or Software Center that is set up on all work computers. If the software requires admin rights to finish the setup then you can contact the Division of IT through the service portal.

If your work requires you to have admin access to the computer you can apply for such access by contacting the Division of IT through the service portal. You will receive a form that you will need to fill out and return with the signature of your supervisor. After which your IT representative will be in contact with you to set up the admin rights.

Do I get a phone as an employee?

In general, the university does not pay for staff phones. If you think you need a phone because of the nature of your work then you will need to justify it to your employer. More information on purchases can be found through Ugla.