Home internet connection

Users that already have a fiber optic connection from Gagnaveita Reykjavíkur (Ljósleiðarinn) will not get a visit from GR's contractor.

Customers that don't have a fiber optic box from Gagnaveitu Reykjavíkur (Ljósleiðarinn) can expect a visit from a GR contractor free of charge who will connect the apartment to fiber. The contractor will let you choose the location of the fiber box.

Gagnaveitu Reykjavíkur (Ljósleiðarinn) aims to deliver the service within 15 days but that is not a guarantee.

These instructions do not apply to connections through Gagnaveita Reykjavíkur (Ljósleiðarinn).

Here are general instructions that show how you connect your router to the internet through Síminn.

1. Start by connecting your device to the router either with an ethernet cable or wirelessly.
   • Wireless: Connect the ethernet cable to the WAN port on the router and connect the other end to the wall. Next connect to the routers Wi-Fi network. The name and password are usually written on the sticker underneath. It does not matter that there is no internet.
   • Wired: Connect the ethernet cable to one of the LAN ports and the other end to your computer.
2. Find the router’s IP number and insert it into a browser.
   • Most often the IP number or website is written down on the sticker that is on the router. It can also be found in the instructions. The IP number or website will look like 192.168.1.254 or 192.168.1.1 or 10.0.0.138.
   • You can also open the "Command Prompt" on Windows and write "ipconfig", The ip number will appear under "Default gateway if connected by wire.
3. You will now be asked for a username and password. The username and password could be admin, epicrouter or 1234. This information might be in the instructions or written on the sticker on the router.
4. Now you have accessed the routers dashboard. Here you will need to select "Set Up" or "Wizard".
   
   • Often you need to enter the adjustments: VPI (0 or 8), VCI (33, 35 or 48), Encapsulation (PPPoE or PPPoA), Framing (LLC or VC Mux). Your phone company provides you with this information.
   • Internet Service Provider (ISP): Here you enter the username and password you were given when you applied. The username should be the first half of your email with either @nemendur.hi.is if you are a student or @starfsm.hi.is if you are a member of staff behind it. The password can always be found in Ugla.

You should not have to change any further settings. Remember to save the settings.

These instructions do not apply to connections through Gagnaveitu Reykjavíkur (Ljósleiðarinn).

Here you can see how to connect a router from Síminn.

1. Start by connecting your device to the router either with an ethernet cable or wirelessly.
   • Wireless: Connect the ethernet cable to the WAN port on the router and connect the other end to the wall. Next connect to the routers Wi-Fi network. The name and password is usually written on the sticker underneath. It does not matter that there is no internet.
   • Wired: Connect the ethernet cable to one of the LAN ports and the other end to your computer.
2. Find the router’s IP number and insert it into a browser. In this case it's http://192.168.1.254.
   • You can find the IP address in the instructions from Síminn.
   • You can also open the "Command Prompt" on Windows and write "ipconfig", The ip number will appear under "Default gateway if connected by wire.
3. You will now be asked for a username and password. The username is admin and the password can be found under "Access key" on the router:
4. Now you have accessed the router's dashboard. Select "Internet Connectivity":
5. Here you need to insert the following settings:
   • Under "Connection type" select "PPP".
   • Under "Login" the username should be the first half of your email with either @nemendur.hi.is if you are a student or @starfsm.hi.is if you are a member of staff behind it.
   • Under "Password" you need to write the password you were given when you applied for the internet. The password can always be found in Ugla.
   • And finally, click on "Apply" at the bottom of the page.
6. The router is now ready. You only need to connect it to the wall through the WAN port.

Síminn

For Síminn you need to set up the new router by following the instructions above.

Gagnaveita Reykjavíkur (Ljósleiðarinn)

When you change the router through Gagnaveita Reykjavíkur (Ljósleiðarinn) an employee of IT needs to change some settings in GR's systems so that the new router gets assigned an IP address.

This is done manually so it is important to change the router during working hours and you need to do the following:

• Have the new router ready and make sure it has a WAN port.
• Send a message through the IT Service Portal letting us know that you are changing routers. IT will contact you to decide the day/time when the router can be changed.
• The new router should be connected to the same port on the fiber optic box as the old router.
• The IT staff will register the MAC address of the new router into the GR system.
• The IT staff will restart the fiber box and the router will recive an IP address.
• The user can change the router settings, for example the password and wifi name.

1. You could be on the list for too much traffic. As an example you can go to the www.hi.is website but you are unable to browse on other websites. You need to adjust proxy settings.
2. Turn the router off and leave it turned off for at least 30 seconds. Then turn it on again.
3. Make sure the router is properly connected and the ethernet cord is undamaged. 
4. Is the DSL line from the phone company active? The phone company gives information on that. ADSL or Line sync light should be green.
5. If you have recently changed the phone company you need to apply for ADSL again in Ugla.
6. If you recently got a new router then you need to follow the instructions above to connect it.
7. Try another Ethernet cable.
8. In some cases you might need to configure the router again (reset to factory default settings).
9. You could be on the list for virus-affected computers in the University. Please contact the IT Help Desk.

1. Is the DSL line from the phone company active yet? The phone company gives information on that. ADSL or Line sync light should be green.
2. Around 3-6 hours goes by after applying for the connections before the ADSL username is active. 
3. You need to use the adjustments of the phone company and only fill in the username and password from the University. . 
4. It is imperative to use either username@starfsm.hi.is for employees or username@nemendur.hi.is for students.
5. In some cases you might need to configure the router again (reset to factory default settings).
6. Sometimes when nothing of the above works, you need to apply for the ADSL connection again in Ugla and put in the new username and password you receive.

Make sure of the following:

1. Make sure the micro filter has the right adjustments for all phone devices connected to the DSL line.
2. Try disconnecting other devices from the router.
3. Make sure the ethernet cord connecting from the wall to the router has no micro filter. 
4. Is the ethernet cord connecting to the router undamaged and the box in the wall as well? It is advisable to try another ethernet cord. 
5. Limit the use of T- pieces (splitters), which divide the line in order to isolate failures.
6. The phone companies can measure the ADSL line in people’s homes.