Common issues with OneDrive

Recover data

If you lose any data then you can try the following to recover it.

• OneDrive:
  • Open onedrive.hi.is and select the recycle bin.
  • Open onedrive.hi.is. Click on "My files". Locate the file. Select the three dots behind it and select "Version History".
  • You can restore your OneDrive to how it was X days ago if the file is lost and not in the recycle bin. We do however recommend checking first to see if there is another copy stored on your PC. Open onedrive.hi.is, click on the gear icon and select "Restore your OneDrive"
• SharePoint:
  • Open sharepoint.hi.is. Select the Team and select the recycle bin
• Windows:
  • Open a file. Select "This PC" on the left side and search for the file.
  • I this is a Word/Excel/PowerPoint document then open the app. Select File → Info → Manage Document → Recover Unsaved Documents.
  • If this is a Word/Excel/PowerPoint document then open a file. and go to "C:\Users\username\AppData\Local\Microsoft\Office\UnsavedFiles" (replace username with your computer username).
  • Check the recycle bin on the PC.
• MacOS:
  • Hold down SHIFT + COMMAND + C and search for the file. If you do not find it then try searching for "autorecovery" in the same location.
  • Check the recycle bin on the PC.

Path too long

If the path to the file is too long then you won't be able to backup your data to OneDrive. The limit is 255 characters which includes the name of the folders where the document is saved and the name of the file.