All staff members get a username and password to access the university services and systems. For example Ugla, email and Microsoft 365 (Office). Supervisors must create a username (email) for all new staff members.
New members of staff can request a preferred username. Usernames are usually an abbreviation of that person's name.
The supervisor or the department responsible for creating the username does that through the user administration in Ugla.
Multi-factor authentication contributes to the increased security of all students and employees of the University of Iceland. The authentication method must be set up as soon as you receive your username.
Changing the password
If the password is not forgotten or lost then you can change it through Ugla under My Ugla → Settings → Change password. You can also click on your profile picture and select "Change password".
Changing a username
Changing a username is not recommended. By changing the username a number of complicated actions are performed and the user should expect some difficulties in the first few days since the username has to be changed in the various systems that the IT department deploys.
Temporary access to a wireless connection and computer labs
Staff can apply for temporary access to a wireless connection and computer labs for guests and devices that need temporary access to the internet or computer labs.
The department of the applicant pays for the temporary access. The application page is found in Ugla under Computing services → Applications → Temporary access to wireless connection and computer labs.
- You need to register the name and email addresses of each person and how many days the accounts need to stay open.
- You must print or write down usernames and passwords when they appear on the screen because that is the only time you will see them. This information is NOT sent by email.
- It is also possible to apply for a conference net that creates a temporary Wi-Fi network for specified buildings.
- The minimum number of people required for a conference net is 10 and it is not intended for teaching or for courses.
Note: The temporary access does not allow the user to print out documents nor does it give access to Microsoft 365 (Office).
Staff without a Kennitala
Department administrators can create a temporary (fake) kennitala for staff members who haven't received a kennitala from the National Registry.
When the user has received a Kennitala from the National Registry the fake kennitala must be replaced with the permanent one. The user sends in the request to The Division of IT to have it replaced.
Issues with login
If there are issues with logging in then we recommend going over our help page for solutions.
Never give out your password:
- Never give out your password on sites that you don't know. If the login page or process seems different from what you are used to, that is an indication that something isn't right.
- Never send your password by email, phone or through messages.
Attachments and links:
- Never open attachments from unknown sources.
- Never open attachments from known sources that do not seem to be directly related to work and you are not expecting an attachment from unless you investigate further e.g. by sending a message back as to whether the person was sending you this attachment. Spammers often use the email addresses of people you know to try to get you to open attachments that may contain viruses.
Further information and assistance
IT Help Desk University Centre (Háskólatorg)
Mon-Thu 08:30-16:00
Fri 08:30-15:00
help@hi.is
525-4222